Taizhou Pairui Packaging Machinery Co. Ltd. will uphold the professionalism and make the following promises after-sales service:
1,Pre-sale Service
Provide free pre-sale technical consultation, and make a scientific and reasonable overall design and planning of the equipment layout, process flow and other systems according to the actual needs of your factory, so that your factory's entire factory system is the most economical and effective.
2,After-sales service
● The warranty period of the equipment is one year (except for man-made damage).
● Installation and commissioning service A full-time service worker with many years of relevant experience is responsible for the installation and commissioning of the equipment to the qualified acceptance, and the equipment enters the production state.
● Regular routine service inspections. In order to ensure the long-term stable and smooth operation of the equipment, we provide comprehensive services at least twice a year. After the service, a service report will be submitted and signed on the service card, and a detailed three-contact service report will be provided.
● Whether it is a general regular service inspection, or an annual maintenance or repair, our service project will definitely submit a detailed service report for your factory and our company to refer to and save, so that you can grasp the operating status of the equipment at any time.
● In order to cooperate with the production plant, at any time (including holidays, if your equipment is in an emergency situation, you can immediately contact our service engineer to deal with the emergency situation at that time. We guarantee to send it out within 48 hours after receiving your repair report The dedicated service engineer arrives on site (except for force majeure reasons).
● Sufficient parts inventory. In order to reduce the cost of customers’ parts inventory and provide better and faster service, the company has prepared sufficient equipment parts as inventory at any time, so at any time your factory needs parts for repair or maintenance, you can quickly provide.
3,Training Program
Professional technical training, in order to ensure that your factory’s technical staff can correctly master the equipment’s performance, operation and maintenance, and procedures, in addition to the normal installation site technical training, we can also hold various professional seminars and trainings, which will help users faster and more Comprehensively master the technology.
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